FAQ

• Please go to our website https://thereservervpark.com/ to make a reservation. Call our office daily 9:00am - 5:00pm using the numbers 903-284-0402 or 903- 284-1343 for questions.

• We do offer extended stay. Call 903-284-0402 or 903-284-1343 for more information on extended-stay. We have special rates for Monthly and Weekly stay.

• In short, we do not allow mail forwarded to our address, but we do allow customers to use our address for online orders and shipments.
• Long-term customers must use a P.O. Box at the local post office 13838 STATE HIGHWAY 64. BEN WHEELER, TX 75754-9998. If you have other packages you wish to have sent to the campground, please contact the office first so we can provide the correct mailing address and be aware to expect any packages.
• Our mailing address is: 899 Vz Cr 4914,Ben Wheeler, TX 75754 (Please include your name and Lot# on the package)

• Effective 01/01/2024, all reservations require payment at the time of booking. Be prepared to provide an active credit card number at the time of booking.

• We do our best to accommodate the needs of our customers. If you have a special accommodation please let the office know and we will do our best to provide you a site to meet those needs. We prioritize needs with respect to all campers.
• If you do not have a specific accommodation need, we will happily take site preferences, but cannot guarantee the site requested. We appreciate our customers’ understanding in this matter.

• Check-in begins at 11 am. All check-ins can be done online from your confirmation email. There is a list of daily arrivals posted on the office door. Please check this list for your site number if you have any questions.

• Yes. The City of Independence has a restriction on all pit bull breeds including American Pit Bull Terriers, American Staffordshire Terriers, and Staffordshire Bull Terriers. Therefore, they are not allowed in the RV Park. The city also has a limit of four pets per household which applies to each campsite in the RV Park.

• There is no charge to cancel as long as you call us 48 hours or more before check-in of your reservation. If we do not hear from you, we reserve the right to run your card for at least one night as a “no show.”

• All customers can receive 100% refund as long as we are given 48 hours notice prior to check-in.
• If you are wanting a refund for another reason, this will have to be discussed with management.
• No refunds are given for early departures.
• If you have more questions regarding the refund policy, please contact the office at 903-284-0402 or 903-284-1343

• Yes - there is extra parking across from the park office.
• Yes - Family and friends can visit as long as the listed rules above are being followed. Guests need to park in the lot across from the office.

• If you are anticipating traveling with a group/rally, you must call the park office prior to making reservations. Due to the size of our park, we are not always able to accommodate large groups.

• Customers are expected to be aware of severe weather by checking local listings and weather apps independently. The city of Independence has a list of public storm shelters that are available to you in the event of severe weather. See link below:

www.survive-a-storm.com/shelters/texas/
Or To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 01234. (Standard text message rates apply.) Search for open shelters near you by texting SHELTER and your ZIP code to 43362